Frequently Asked Questions
Everything you need to know about your outdoor adventure essentials.
How do I find the right size for ACAI trousers?
We recommend using our detailed size guide located on each product page. Our trousers are designed by women for women, featuring a four-way stretch that allows for a snug yet comfortable fit. If you are between sizes, we generally suggest sizing down for a more contoured fit.
Are your outdoor garments waterproof or water-resistant?
Our collection includes both water-resistant and fully waterproof options. Products like our 'Max Stretch Skinny Outdoor Trousers' feature a water-repellent finish for light showers, while our dedicated rainwear range is fully seam-sealed for heavy downpours.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. You can initiate a return through our online portal. Please note that return shipping costs may apply depending on your location.
Do you ship internationally?
Yes, ACAI Outdoorwear ships to adventurers worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
How should I care for my ACAI gear to ensure it lasts?
To maintain the technical properties of your garments, we recommend washing them at 30°C with a gentle detergent. Avoid fabric softeners as they can clog the breathable pores of the fabric. Always air dry instead of using a tumble dryer.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna for eligible customers.